Refund policy

Our 90-day money-back promise

We want you to love your skin. If you're not happy with La Lisse for any reason, you can request a full refund within 90 days of receiving your order, even if the tube has been opened and used.

How to request a refund

1. Email us at shoplalisse@gmail.com within 90 days of delivery.
2. Include your order number and a short note on why La Lisse wasn't right for you.
3. We'll confirm by email. You don't need to send the product back unless we ask you to.

Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post it.

Bundles

The 90-day promise covers your first order of each bundle, and we refund the full order amount.

Subscriptions

You can skip, pause or cancel your subscription at any time from your account, with no fees. The 90-day promise applies to your first subscription order. Later deliveries that have already shipped aren't refundable, but you can cancel before your next renewal date so you're not charged again.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photo, and we'll send a replacement or a full refund, whichever you prefer.

Lost packages

If your tracking hasn't updated for 30 days or your package never arrives, contact us and we'll reship your order or refund you in full.

Questions

Email shoplalisse@gmail.com and we'll get back to you within 1–2 business days.